Returns & Exchanges

Thank you for your purchase from Coastal Clotheslines.

RETURNS
We provide you with our best handmade designs and products, however we understand that from time to time you may not be pleased with the product you have purchased and in some instances you will need to return it. To streamline the process, returns must be pre-authorised via email and pending inspection the product will be repaired, or a refund or exchange will be issued to you at the discretion of Coastal Clotheslines.

Coastal Clotheslines does not accept returns based on ‘change of mind’. Exchanges are accepted for genuine cable length changes and these returns must take place within 14 days of receiving the goods. The shipping cost will lie with the purchaser on return of initial cables, re-swaging and re-shipping of cables.

Exchanges or returns will not be accepted unless deemed so by Coastal Clotheslines. For products that are deemed faulty on purchase, refunds, credits or exchanges will not be accepted after 14 days from the date of purchase. We encourage you to inspect your products upon delivery. If you’d like to know about our Manufacturer’s Warranty, you can read it HERE.

All returns must be accompanied by an invoice and shipping costs incurred will be covered by Coastal Clotheslines should the product be deemed flawed/faulty.

If you have any questions about our returns policy, or wish to chat about a change/fault/flaw or refund please get in touch with us HERE.

For further information, please refer to our Terms and Conditions of Sale HERE.

HANDMADE NATURE OF PRODUCTS
Our fixing and fitting parts- screws, nuts, bolts, dome caps, rings, terminals, allen keys and cutters of our products are standard and all products available for purchase are described on the specifications pages on this website. Factory variations may occur so please check these parts and get in touch if an exchange is required.

We always try to represent each design as accurately as possible through our photography and descriptive copy however due to the individual handmade details of each product shown slight variations may occur. All Coastal Clotheslines brackets are manufactured and stamped by hand. Each product will have its own variations, which makes them unique.

We are always developing our products so we can provide our customers with what we consider to be the best design and performance. We therefore reserve the right to amend product specifications, prices, packaging and any service associated at any time, without prior notice.

For further information, please refer to our Terms and Conditions of Sale HERE.

Happy Days hanging out with a Coastal Clothesline and Love it for Life!

What our customers say…

“I couldn’t love it more!! It’s so sleek looking. I thought I would be folding it down against the wall constantly to hide it away more, but I tend to leave it up because it looks so good that way too. Love a local product too.”

Casey – September 8, 2021

“I love this clothesline, compact, well made and fits right in with our coastal property. Buying online was a simple process and it arrived quite quickly. Thanks.”

Jane – September 6, 2021

“Easy to instal, looks amazing & feels strong hanging a wetsuit on it 👍🏻 Completes the courtyard and backyard areas nicely, thanks Dave.”

Duncan Peak – August 27, 2021

“Great design, amazing quality, easy install, excellent communication and shipping. Highly recommend.”

Kate – August 25, 2021

“So glad we found you easily online. The perfect solution for our coastal situation- easy to install with great instructions on video. Thankyou.”

Jennifer Longstaff – August 12, 2021

“Love our new clothes line – should out last me!”

Katrina – August 12, 2021

“Awesome customer service and a fantastic product.”

Josh Waters – August 4, 2021