Returns & Exchanges

Thank you for your purchase from Coastal Clotheslines.

RETURNS
We provide you with our best handmade designs and products, however we understand that from time to time you may not be pleased with the product you have purchased and in some instances you will need to return it. To streamline the process, returns must be pre-authorised via email and pending inspection the product will be repaired, or a refund or exchange will be issued to you at the discretion of Coastal Clotheslines.

Coastal Clotheslines does not accept returns based on ‘change of mind’. Exchanges are accepted for genuine cable length changes and these returns must take place within 14 days of receiving the goods. The shipping cost will lie with the purchaser on return of initial cables, re-swaging and re-shipping of cables.

Exchanges or returns will not be accepted unless deemed so by Coastal Clotheslines. For products that are deemed faulty on purchase, refunds, credits or exchanges will not be accepted after 14 days from the date of purchase. We encourage you to inspect your products upon delivery. If you’d like to know about our Manufacturer’s Warranty, you can read it HERE.

All returns must be accompanied by an invoice and shipping costs incurred will be covered by Coastal Clotheslines should the product be deemed flawed/faulty.

If you have any questions about our returns policy, or wish to chat about a change/fault/flaw or refund please get in touch with us HERE.

For further information, please refer to our Terms and Conditions of Sale HERE.

HANDMADE NATURE OF PRODUCTS
Our fixing and fitting parts- screws, nuts, bolts, dome caps, rings, terminals, allen keys and cutters of our products are standard and all products available for purchase are described on the specifications pages on this website. Factory variations may occur so please check these parts and get in touch if an exchange is required.

We always try to represent each design as accurately as possible through our photography and descriptive copy however due to the individual handmade details of each product shown slight variations may occur. All Coastal Clotheslines brackets are manufactured and stamped by hand. Each product will have its own variations, which makes them unique.

We are always developing our products so we can provide our customers with what we consider to be the best design and performance. We therefore reserve the right to amend product specifications, prices, packaging and any service associated at any time, without prior notice.

For further information, please refer to our Terms and Conditions of Sale HERE.

Happy Days hanging out with a Coastal Clothesline and Love it for Life!

What our customers say…

“For the price of 2 crappy clotheslines that would be mouldy in months and decaying in a few years, I have 3 beautiful, functional clotheslines that will last.”

Janey B, Adelaide, South Australia

“My daughter was very pleasantly surprised that Dave had filled in the holes left from the clothes line he had to remove to install the new one. She was very happy about that, also loves the clothes line which will be great when the renovations are done and the family moves in.”

Diana P, Southport NSW

Sydney-based customer, Bev from Maroubra, ordered her Coastal Clothesline via our website: “We had the confidence to buy a Coastal Clothesline on­line and mount it onto our wall. Nothing else on the market could be customised to fit and withstand the onslaught of being this close to the beach. We’ve been through a few rusty clotheslines and we needed to trust that it wouldn’t happen again.”

Bev, Maroubra, Sydney NSW

“Honestly I’ve been looking for a decent clothes line for about 20 years that I don’t have to hide as they are all so ugly and deteriorate so quickly! Finally I found a clothesline that can suit any space and function and that I actually want it to be seen as a feature. We have several projects coming up and will use them again and again.”

Taliah L, Byron Beach Abodes, Byron Bay

“We now have a total of 5 Coastal Clotheslines, they’re such a beautiful, functional and flexible product. We have 2 large ones downstairs, one in the sun and one under cover. There are 2 near the pool for towels and swimmers, plus another in the laundry. The design is perfect, they’re sleek and beautiful and look seamless with the design of our home. The service you receive from this company is fantastic, and all at a great price for a product that will last such a long time.”

Emma C, New Brighton, NSW

“I am so in love with my new clothesline .. fitted expertly to blend in with the outdoor design .. it looks great and I am happy to know I won’t be throwing lines in the bin every four years .. this one is to built to last!”

Caroline C, South Golden Beach, NSW

“Our clients were happy with their Coastal Clothesline and we are about to order another one for another project we are completing…”

Danny S, Matrix Additions, Leichardt NSW

“5 stars- quality, style and functionality.Thanks Coastal Clotheslines.”

Shannon D, Brisbane, Queensland

“My line is great and Dave’s suggestion to move it from where I was thinking of putting it to a different place was an excellent suggestion.”

Diana P, Southport NSW